At Idaho Associates LLC, we believe in clear, transparent expectations between our firm and every Client we serve. This Refund Policy outlines the circumstances under which fees paid to the Firm may be refunded, the procedure for requesting a refund, and your rights as a cardholder.
Clients may cancel a consulting engagement and receive a full refund of all fees paid, provided that written notice of cancellation is received by the Firm within three (3) business days following the date of engagement commencement.
"Engagement commencement" is defined as the earlier of (a) the date the engagement agreement is fully executed, or (b) the date the Client first accesses any materials, sessions, or deliverables provided under the engagement.
How to cancel: Send written notice of cancellation to support@idahoassociates.com with the subject line "Cancellation Request" and include the Client's full name and date of engagement commencement. Notice is effective upon our receipt.
After the three (3) business day cancellation window, fees paid are generally non-refundable, except as follows:
All approved refunds are processed exclusively to the original method of payment used for the transaction. We do not issue refunds by check, bank transfer, cash, cryptocurrency, or any channel other than the original payment source. This policy protects both the Client and the Firm and complies with standard card network rules.
Approved refunds will be processed within ten (10) business days of approval. Depending on the card issuer or bank, additional time may be required for the refund to appear on your statement.
Nothing in this Refund Policy limits or waives any rights you may have as a cardholder under the rules of your card network or under applicable law. We encourage Clients to contact us directly at support@idahoassociates.com before initiating a chargeback so that we may attempt to resolve any concern promptly and in good faith.
If you are a California resident, you retain all cancellation and refund rights afforded under California law. Nothing in this Policy is intended to waive or limit those rights. Where applicable California law provides a longer cancellation period than stated above, the statutory period applies.
The following are non-refundable regardless of cancellation timing:
We may update this Refund Policy from time to time. The "Last Updated" date at the top of this page will reflect any changes. Policy updates do not retroactively affect active engagements; the Policy in effect on the date of engagement commencement applies.
For refund requests or questions about this Policy:
Idaho Associates LLC
Attn: Client Services
516 North Sepulveda Boulevard
Manhattan Beach, CA 90266
Email: support@idahoassociates.com
Phone: (800) 269-0706
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM PT